Privacy Policy
Privacy Policy
Last updated: September 19, 2024
Golden Ratio Clothing ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from goldenratioclothing.com (the “Site”) or otherwise interact with us through our services (collectively, the “Services”).
Please read this Privacy Policy carefully to understand our views and practices regarding your personal information and how we will treat it.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for other legal, operational, or regulatory reasons. If we make significant changes, we will notify you by email or through a prominent notice on our Site. The "Last updated" date at the top will be revised accordingly.
Personal Information We Collect
We collect and process your personal information to provide and improve our Services. The types of personal information we collect vary depending on how you interact with our Site:
1. Information You Provide Directly
- Contact Information: Name, email address, phone number, shipping and billing address.
- Order Details: Payment information, transaction history, and order preferences.
- Account Information: Username, password, and any other security-related details you provide.
- Customer Support Information: Any details shared when contacting us for support or inquiries.
2. Information We Collect Automatically
We collect certain information about your device and interaction with our Site automatically through cookies and other tracking technologies. This includes:
- Usage Data: IP address, browser type, device information, and interaction with the Site (e.g., pages visited).
- Cookies and Tracking: Information on browsing behavior and preferences. For more details on cookies, see our Cookie Policy.
3. Information from Third Parties
We may receive personal information from third-party services such as Shopify, which powers our store, or payment processors to process transactions and improve your shopping experience.
How We Use Your Personal Information
We use your personal information in the following ways:
- Providing Products and Services: To process and fulfill your orders, manage your account, and provide customer support.
- Marketing and Advertising: To send promotional communications (you can opt-out at any time) and to personalize your shopping experience.
- Security and Fraud Prevention: To protect our Site and Services against unauthorized access and fraudulent activity.
- Improving Our Services: To understand customer preferences and optimize your experience on the Site.
How We Disclose Your Information
We may share your personal information with the following:
- Service Providers: Third-party vendors (e.g., Shopify, payment processors, shipping services) who assist in providing our Services.
- Business and Marketing Partners: To provide personalized ads and promotions (according to applicable law).
- Legal Compliance and Safety: If required by law, or in the event of a merger or business transition.
We will never sell your personal information to third parties without your consent.
Data Breach Notification
In the event of a data breach that affects your personal information, we will notify you and the appropriate authorities as required by applicable laws. We will take prompt steps to minimize the impact and will communicate any actions you may need to take to protect yourself.
User Consent and Withdrawal
We rely on your consent for certain data processing activities, including marketing communications and tracking technologies (e.g., cookies). You can withdraw your consent at any time by adjusting your browser settings to block cookies or by following the "unsubscribe" instructions in our marketing emails.
Behavioral Advertising
As mentioned above, we use your Personal Information to provide you with targeted advertising or marketing communications that we believe may interest you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here. You can also opt out of Google Analytics here.
- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases, through the use of cookies or similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here.
You can opt out of targeted advertising by using the following links:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here.
Cookies
Our Site uses cookies and similar technologies to provide and improve the Services, analyze site usage, and assist in marketing efforts. You can control cookie settings via your browser, though disabling cookies may affect your experience.
Cookies Necessary for the Functioning of the Store
| Name | Function |
|---|---|
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| cart | Used in connection with shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
Learn more about the cookies we use in our Cookie Policy.
Security and Retention of Your Information
We take appropriate measures to secure your personal information; however, no system can guarantee complete security. If you suspect any unauthorized access to your account, please contact us immediately.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Your Rights
Depending on where you live, you may have certain rights regarding your personal information, such as:
- Access and Correction: The right to request a copy of the personal information we hold about you or to correct any inaccuracies.
- Deletion: The right to request that we delete your personal information, subject to certain legal exceptions.
- Opt-out of Marketing: You can opt-out of receiving promotional communications at any time by following the unsubscribe instructions in our emails.
To exercise your rights, please contact us at support@goldenratioclothing.
Appeals and Complaints
If you are not satisfied with our response to any of your privacy requests, you may appeal the decision by contacting us directly at support@goldenratioclothing.
International Users
If you are located outside the United States, your personal information may be transferred to and processed in the U.S. or other countries. We use recognized legal mechanisms, such as Standard Contractual Clauses, to ensure that your information remains protected.
Third-Party Links
Our Site may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these external sites. Please review their policies before providing any personal information.
Children's Privacy
Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete such information.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Golden Ratio Clothing
106 Breakwater Drive, Newport, NC, 28570, US
support@goldenratioclothing.